Can no longer scroll between photos on the Dropbox app on Android

[Photopetercat]

On my smartphone App I have lost the ability to scroll from photo to photo within Dropbox's Files. It works perfectly when accessing from my PC. Problem only experienced in the last 2 days on my smartphone (Samsung S21, Android) app.

[Hannah]

Hey there, @Photopetercat, thanks for letting us know about this.

Can you check which version of Dropbox and also which Android version you're using? 

Have you tried clearing the app's cache, by following the steps here, to see if that helps?

Let me know how it goes.

[Photopetercat]

Hi Hannah,

Good to hear from you.

I have cleared the cache on my Dropbox, following your link. It made no difference. I still cannot scroll between Photos on my Dropbox Files (Folders).

Dropbox version: 358.2.4

Android version (I think): 120.0.6099.193

Ta,

Peter.

[Hannah]

Thanks for the update, Peter.

If you're on a Basic free account, can you make sure that you have less than 3 devices linked to your account, so that you can uninstall and reinstall the app, to see if that perhaps helps?

[Photopetercat]

Hi Hannah,

I currently have a FREE 8GB capacity Dropbox which includes additional data allowance earned from previous promotions whilst with Dropbox. Will I in any way loose this data allowance or have to make any payments after re-installation ? I.e. I would expect 8GB back, for FREE, for my use as now at the end of a re-install. Please confirm this is so ?

What happens to the current stored data and set up information ?

I have two devices connected - a PC and a Smartphone.

Can you please provide me with a method statement as to how to go about the re-installation and from which device to carry it out.

Ta,

Peter.

[Nancy · Accepted solution]

Hey Peter, hope you don’t mind me jump in. 

You don’t need to worry about your allocated Dropbox space, or the files that are currently stored on your account; reinstalling the Dropbox app doesn’t affect neither of those. 

You can reinstall the Dropbox app on your mobile device the way you’d do with any other app. You can uninstall it from your Settings > Applications, and then reinstall it via Google Play, and sign back in to your Dropbox account. 

Hope this helps!

[Photopetercat]

Hi Nancy,

Thank you for your message and re-assurance. It all went well and I am pleased to say that I have my full Dropbox scrolling back, up and running. Data all in tact.