Download not working with Safari 16.6 and macOS 13.5.1

[smaruzzi]

Hi, since this morning, I experienced this weird behavior: in my current configuration (Safari 16.6 and macOS 13.5.1 ), when pressing the download button, nothing happens. No visual feedback and - useless to say - no download. Everything works fine using FireFox. Therefore, it seems to be something Safari (or Safari and macOS) specific. I cleared the cache and restarted Safari several times.

Any suggestion? Thanks, Stefano

[Megan]

Hi there, @smaruzzi, welcome to our Community! 

Since it works in FireFox, it looks like this is browser related. Have you made sure Safari is using its latest version, and it's up-to-date? You can see more about this here.

If I were you, I'd also restore the browser to its default settings and disable any browser plugins, just to see if this gets things going. 

Let me know of any updates! 

[Toinie]

Hi Team,

is there any update to this. Our team starts to experience more and more issues with this as well?

Kind regards!

[Toinie]

It seems to be an issue with extensions. For us when we disable the 1 password extension, downloads are possible

[Walter]

Hey @Toinie, thanks for joining the discussion here.

Since this issue seems to be caused by a web extension, you'd need to flag this with the developers of the extension.

I wish I had more to offer. 

[smaruzzi]

By disabling the 1Password extension, I was able to download files in my current settings. Thanks, Stefano

[cole-burrow]

1Password confirmed they can replicate the issue and are working to resolve it, but there's no known timeline: https://1password.community/discussion/comment/696005#Comment_696005

[HelenD]

Hi all, I don't have 1password extension but i have the same issue. could not download a folder of files (around 600mb)

[protectblue]

Yes - exactly the same thing happening for me. If I disable 1password extension then Dropbox downloads work but otherwise they don't. Super annoying as I need both of these things to work !!

[napstudio]

Same! I'm glad to have found a work-around, but this is just another annoying thing that has changed recently on Dropbox. I am learning my lesson about being blindly reliant on services that I pay lots of $ for that can become more disruptive than helpful. 😞