Downloaded videos onto iPhone become distorted

[CoachMu]

Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media creation. Thanks in advance for your help!

[Jay]

Hi @CoachMu, thanks for bringing this to our attention.

Could you clarify exactly what you mean by distorted? 

Is the size different, the colors, the audio, or something else?

Is this occurring for all videos, or only those created via that program?

Any other info or screenshots would be helpful!

[CoachMu]

Jay, 

Good morning! Thanks for your reply. On my iPhone, the media audio and video work normally. When I import the file into PowerDirector, the audio gets garbled and slows down. I pull media from Dropbox all the time and only a small number of files (all from the same recording session) are this way. 

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[CoachMu]

Jay,

Apologies. When I downloaded the video from Dropbox, the issue (slow play) appeared. The video plays correctly in Dropbox.

[Hannah]

Sorry to jump in here, @CoachMu.

Do you see the same behavior, when you download these files from dropbox.com using a computer?

[CoachMu]

I only have the video editing app on my iPhone; I’ve been creating videos for years that way. I can try downloading it that way and see what happens. Thank you for your response!

[Hannah]

No problem! Do keep us updated on what happens, please.

Thanks!

[CoachMu]

I attempted to download files onto my PC with mixed results. Some worked and others failed. Wondering if the files are corrupted.

[Megan]

Hi @CoachMu, just to clarify: you mentioned mixed results. 

Did they fail when you tried to preview them locally on your computer, or when you imported them using a third-party app? Also, the ones that failed still preview without an issue online, right? 

[CoachMu]

Good morning Megan! When I am using a desktop, the video thumbnail appears normally. When I attempt to download it, I don’t get a specific ‘save’ option. I have shared it to my desktop and selected ’open’ as well. Both options have the same result: black screen and no video. I did get a download error this AM when attempting to play the video.

When I use my iPhone, the video downloads and is garbled at some point in the video.

I took screenshots; not sure how to upload them in the discussion.