Dropbox and Lightroom

[Sydneytobin]

Recently a photographer send me a dropbox folder with Raw files from our family photos. I am trying to import them into lightroom and it is saying "No Photos" in the folder. I's tried downloading them first and it still doesnt show up. I've also logged out of everything and relogged in as well as shutting down my computer. Help please!

[Jay]

Hi @Sydneytobin, thanks for contacting us!

Did you receive this via a shared link to a folder which is accessible only via the browser, or a shared folder that is added to your account?

What is the file extension of the files when trying to preview them?

This will help me to assist further!

[Sydneytobin]

Hi Jay! 

It was an email that said I was invited to edit a folder and then provided a link to the folder. The folder then opens in my dropbox account. Im not sure about the extension. When I click one of the files, it says that "files without extensions  cannot be previewed". 

[Jay]

It sounds like these files don't have an extension such as test.jpg, where the .jpg is the extension. 

Could you attach a screenshot showing what you're seeing on the site?