Excel Files not opening to edit in Excel from Dropbox.

[ijmolder66]

Started this week.  On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen"  I click on Allow then it just flips back to the Dropbox preview of my Excel file.  I have logged out of Dropbox on the (Android) phone, then back in, no change.  I have rebooted the phone, no change.  I have uninstalled Excel on my phone and let Dropbox install it again, no change.  Sometimes I get the "Sign in to Dropbox to link with Microsoft Office Integration" prompt so I do, no change.  I have clear Cache, no change.  Removed the Default apps, no change.  I can open and edit the Excel file with Excel  on the Web from a computer.  I am will to use Google Sheets but I do not get that as an option on the phone. 

Note: I can open the Excel file in Excel on my phone if I open Excel directly on the phone then select the file, just not from within Dropbox.

[Hannah]

Thanks for the update here.

Can you please manually uninstall and reinstall both the Dropbox app and the respective Office apps on your phone once again, to see if that helps?

Let us know if it still doesn't.

[LeeAnn5464]

I am having the same problem with Excel.

I work from a desktop computer.

It use to give me 3 options Excel with  web google sheets and excel.

I would use excel.

I can't do that now . Any suggestions how to fix that?

[Jay]

Hi @LeeAnn5464, your issue is different to the ones described by other users, as they're on mobile devices. 

What error are you getting when trying to open a file using Excel online via the Dropbox site?

[rajma420]

I manually uninstalled and reinstalled both the Dropbox app and the respective Office apps on my phone.

The issue is still there. Can't edit a Word or Excel file.

[LeeAnn5464]

On the drop down I get when I am working on a file in dropbox  I get excel with the web, with google sheets and I use to get excel now I don't get excel as an option at all.

[LeeAnn5464]

I dont get excel as option at all now as an option I only get excel with the web and google sheets

[LeeAnn5464]

My excel is working fine I can work in excel outside of dropbox but I can not work in just excel in dropbox unless its through the web

[Jay]

Could you attach a screenshot showing what you're describing, while hiding any personal info?

[rajma420]

I manually uninstalled and reinstalled both the Dropbox app and the respective Office apps on my phone.

The issue is still there. Can't edit a Word or Excel file in Dropbox.

[Megan]

Hi @rajma420, does this happen with all of your Word & Excel files? 

Could you send us a couple of screenshots, in order for us to have a visual too?