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PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
2 years ago
Solved

Getting an error when clicking on a folder on my Mac

While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" !    How can I fix the issue?  ...
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  • Walter's avatar
    Walter
    2 years ago

    Hey PascalMahvi, sorry to hear you're having issues with this.

     

    Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

     

    Have you granted Dropbox full disk access as outlined here by the way?

     

    Keep me posted, Pascal!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey PascalMahvi, sorry to hear you're having issues with this.

 

Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

 

Have you granted Dropbox full disk access as outlined here by the way?

 

Keep me posted, Pascal!

PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
2 years ago

Hi Walter 

My version is 180.4.4912

I am using 18.2% of 2.0TB

I have DP Personal Plus

I have selected Online-Only files to save space - that is when my issues started 

DP will not let me see the files on the file folder 

I can view my files by going to the DP server only.

I don't know how to see it it is up to date or still syncing

My Apple Icon does not have System Preferences ..  it is called System settings 

and the rest under it is not al all what you described 

Thank you for helping me 

Can we Facetime so you see ...

Pascal

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