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officeemployee205's avatar
officeemployee205
Explorer | Level 3
2 years ago

How to turn on 'open in - Finder'

Some of my team members can't view the open in - finder  tab. I want everyone to have this ability so when people share links with each other they can quickly switch to Finder and sync and ite...
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MarieRCH's avatar
MarieRCH
Explorer | Level 4
1 year ago

Following up to say others of my colleagues working on personal computers with no antivirus installed are also unable to Open in Finder in Edge. So this cannot be the reason, it must be an issue with Dropbox integration with the browser?
Any other thoughts on how to fix this?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi again, Marie, and thanks for the update.

 

Is it possible that it's some kind of browser plugin that's affecting this? Because if it works in Chrome, it does look browser related.

 

Can you restore your browser to its default settings and disable any plugins, to see if that helps?

  • MarieRCH's avatar
    MarieRCH
    Explorer | Level 4
    1 year ago

    I've tried disabling all plugins, it didn't work.

    I tried in incognito mode, it didn't work.

    I've tried login out from my profile and setting up a new profile with zero settings / plugins etc, it didn't work.

    Are we actually sure people have been able to use the Open in Finder function in Edge before?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi MarieRCH, can I send you an email in order for us to have a closer look into this? 

  • MarieRCH's avatar
    MarieRCH
    Explorer | Level 4
    1 year ago

    Yes of course! Please do

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey MarieRCH! Sorry for jumping in. 

     

    Please reply to my ticket, when you get the chance, and we’ll go from there.

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