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FFI's avatar
FFI
Explorer | Level 3
1 year ago

Images moved from Macbook to Dropbox folders not showing thumbnails and not opening

I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. Howe...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the update, FFI.

 

Would you mind sending me a screenshot of how the images appear in your Dropbox folder?

FFI's avatar
FFI
Explorer | Level 3
1 year ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the screenshot, FFI! From the screenshot, it looks like the files are still online-only and not available offline (in which case you should be seeing green checkmarks next to them). 

     

    Can you right click on couple of files again, select the “make available offline” option and then restart your device? Do they still have the grey cloud icon after that?

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