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This file cannot be previewed because you are offline

This file cannot be previewed because you are offline

dleigh73
Explorer | Level 3
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Why can't I see the documents I received?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
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Hi @dleigh73, I see.

 

However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

23 Replies 23

Megan
Dropbox Staff
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Hi @dleigh73, welcome to our Community, and happy March 1st! 

 

If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files. 

 

I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile app? 

 

You mentioned that you received this document: did you receive a shared folder, shared link, Transfer or a different way? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dleigh73
Explorer | Level 3
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I received a link: 

link removed

 

Trying to view on website.

Megan
Dropbox Staff
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Hi @dleigh73, I see, thanks for letting me know! 

 

If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser? 

 

Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dleigh73
Explorer | Level 3
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Tried on Chrome and MS 360.

dleigh73_0-1677698261780.png

dleigh73_1-1677698289763.png

 

dleigh73
Explorer | Level 3
Go to solution

Also

dleigh73_0-1677698358620.png

 

Megan
Dropbox Staff
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What happens if you try to download the file instead @dleigh73


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dleigh73
Explorer | Level 3
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It does nothing.

Megan
Dropbox Staff
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Hi @dleigh73, are you the only one that has access to this link?

 

If not, does it work for other people as it should be?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dleigh73
Explorer | Level 3
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Don't know. I'm the only person here who should be able to access it.

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    Jeff Kleinman Explorer | Level 3
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