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Robert46's avatar
Robert46
Helpful | Level 5
4 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
Android
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  • Walter's avatar
    Walter
    4 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Robert, hope it’s OK if I jump in, too. 

 

Do you mind sending over a screenshot of the exact error you receive, so that I can have a visual? In general, .docx files that are up to 160MB in size can be previewed on Dropbox, so I’d also like to take a look. 

 

Besides that, are you having the same issue if you try to preview another .docx file that’s not password-protected?

jima999's avatar
jima999
Explorer | Level 4
4 years ago

I am having the same problem with password protected MS Word docx files but not (interestingly) password protected Excel xlsx files. This situation is a recent development as password protected docx files were handled by Dropbox on my Android phone okay until lately. Definitely a bit of a pain!

BTW I am attaching a screenshot which might help.

  • Robert46's avatar
    Robert46
    Helpful | Level 5
    4 years ago

    Yep! That's the same error message I received, graphics & all. As I mentioned, I have found a workaround by accessing the password-protected file through One Drive. Won't be using Dropbox anymore.

    • jima999's avatar
      jima999
      Explorer | Level 4
      4 years ago

      If they don't sort this out fairly quickly I might have to give up on Dropbox too!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the screenshot, jima999, and I’m sorry to hear you’re having the same issue. 

         

        What’s the app version that your mobile app is running at the moment? 

         

        If you try to preview this file via www.dropbox.com, do you receive the exact same message? 

         

        Let me know, and we’ll check this further.

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