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Re: Unsupported file type

Re: Unsupported file type

jima999
Explorer | Level 4

First of all, the Android app version is 306.2.2 which only updated on my phone the 15th of this month.

Secondly, if I access one of the password protected docx files at www.dropbox.com I am at least asked to provide a password. Unfortunately when I enter the password, it then says it is incorrect (please see attached screenshot at the bottom). I have tried this more than once and am sure the password is correct.

In fact, if I download the same docx file from www.dropbox.com to my PC I am able to open in Word okay using the same password. Furthermore, if I download the same docx file on my phone I can subsequently open okay using the Word app and the same password.

Finally, if I try to open any password protected docx file from within my sync'd Dropbox folders on the PC I am able to open in Word by providing the appropriate password, as usual.

Screenshot 2022-11-18 19.18.32.png

Re: Unsupported file type

Walter
Dropbox Staff

Hey @Gsh1 & @jima999, could you check if this helps improve matters for you too?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unsupported file type

Seajay58
Explorer | Level 4
Hi, I have just encountered exactly the same issue. I have been able to access password protected Word documents with no issue untill today. It was probably only a few days since I successfully accessed a protected document. Dropbox has always said it could not preview the doc but I could download and open it in word with no problems. Something has obviously changed with Dropbox. Please fix this.

Re: Unsupported file type

Gsh1
Explorer | Level 3
Thanks @Walter... that works for me. Any likelihood it'll be patched in the next release?

Re: Unsupported file type

Seajay58
Explorer | Level 4
Sorry @Walter. Don't know how I missed your suggestion. Yes that worked for me🙂
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