Unsupported file type

[jima999]

First of all, the Android app version is 306.2.2 which only updated on my phone the 15th of this month.

Secondly, if I access one of the password protected docx files at www.dropbox.com I am at least asked to provide a password. Unfortunately when I enter the password, it then says it is incorrect (please see attached screenshot at the bottom). I have tried this more than once and am sure the password is correct.

In fact, if I download the same docx file from www.dropbox.com to my PC I am able to open in Word okay using the same password. Furthermore, if I download the same docx file on my phone I can subsequently open okay using the Word app and the same password.

Finally, if I try to open any password protected docx file from within my sync'd Dropbox folders on the PC I am able to open in Word by providing the appropriate password, as usual.

[Walter]

Hey @Gsh1 & @jima999, could you check if this helps improve matters for you too?

[Seajay58]

Hi, I have just encountered exactly the same issue. I have been able to access password protected Word documents with no issue untill today. It was probably only a few days since I successfully accessed a protected document. Dropbox has always said it could not preview the doc but I could download and open it in word with no problems. Something has obviously changed with Dropbox. Please fix this.

[Gsh1]

Thanks @Walter... that works for me. Any likelihood it'll be patched in the next release?

[Seajay58]

Sorry @Walter. Don't know how I missed your suggestion. Yes that worked for me🙂