ZIP FILE DOWNLOADS ERROR

[VIVIAN5]

I'm using Chrome and trying to download Dropbox folders to my Mac (Monterey version OS 12.0.1 ) and getting an error message:  ERROR 79 Inappropriate file type or format.  It worked fine before updating my OS system.  Please help.

[Hannah]

Hey @VIVIAN5, welcome to our Community!

How large are the folders you're trying to download? Would they be more than 20 GB in size or have more than 10.000 files in them?

If they're smaller than that, can you try again using a different browser, or an incognito window, to see if it works?

Let me know what you find.

[VIVIAN5]

Unfortunately the problem happens with small zip files.  I’m able to work around it by using Safari instead of chrome and go to finder tab to copy folders to lap top. But, this is frustrating since I was able to download Dropbox zip files before in chrome.  Could it be the utility app?

[Lightfield]

Hi i am getting an error -79 on downloading multiple files (word docs) from dropbox to my new mac running Big Sur. It is an M1 Macbook Pro. 

[Megan]

Hi @Lightfield, happy Tuesday! 

Can you send me a screenshot of the error you're referring to? 

Have you tried downloading the content using a totally different browser? 

Keep me posted, and we'll take it from there. 

[dg_meta]

I am having the same problem.   Monterey and error -79.

Latest chrome. 

2020 MB Pro

[dg_meta]

[Lightfield]

Hi Meghan, since this is a thread of similar reports I will summarize.

Chrome and Safari

Monteray Mac OS

Macbook Pro Mx

A -79 error does not require a screenshot, it is a system file error. 

You have a bug. Please pass to a developer.

[Caloring]

Any update with this? Same issue with new M1 iMac running Monterey. Files work fine on all other computers (Big Sur).

[lingoliz]

I've got the same issue - someone please help. Small files, big files, all the same. I don't think it's exclusive to dropbox files though - this is happening even with a zip I made on this machine! Using Monterey... relatively new machine to me...