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Demir2's avatar
Demir2
Explorer | Level 3
2 years ago

Can’t open a .pdf file in a shared link.

I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another...
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Demir2's avatar
Demir2
Explorer | Level 3
2 years ago
It’s a small file, just 2,3 MB.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Demir2, let's jump right into this! 

 

Have you tried using your mobile's browser in order to preview the file there? 

 

Would you mind sending me a screenshot of the error message you mentioned, in order for me to have a visual? 

 

Keep me posted! 

  • Demir2's avatar
    Demir2
    Explorer | Level 3
    2 years ago
    Hey Megan, yes I can view the file with my browser.

    I don’t know how to upload a screenshot but I will write it down what dropbox exactly says: ‘Couldn’t load the file, There was an error loading the file.’


    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      So, it seems it's just the app giving you trouble with that, right Demir2?

       

      Have you tried accessing the app's settings and clearing its cache? Also, is that a shared link that you own? 

      • Demir2's avatar
        Demir2
        Explorer | Level 3
        2 years ago
        That’s right. I already cleared the cache multiple times. The shared link is not owned by me but by my employer. I can access the link with my another phone. It has an older version: 378.2.6.

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