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magleahy's avatar
magleahy
Explorer | Level 3
3 years ago

Can see folders but not files: This file cannot be previewed because you are offline

I have tried opening in Incognito.  I have downloaded the app and can see the files there On a browser which is how I want to work - I cannot see the files suddenly I have permission to view (not...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I can see this is a shared folder magleahy 

 

How have you been given access to this folder in the first place? Was it through a shared link with edit or view only permissions perhaps? 

 

If you navigate to the members of the folder, do you see your account's email address shown there? 

magleahy's avatar
magleahy
Explorer | Level 3
3 years ago

Hey Walter, 

 

I was invited by email. I used to be able to access the folders and the files no problems for about 3 weeks. 
I lost the power to see files sometime after last Thursday on my browser. 

 

I can see the other people - those who can't access and those who can. We have the same permissions to View only. 

 

What next in our quest?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi magleahy, thanks for clarifying! 

     

    If you have view only permissions, that would explain why you can't add new content to said folder. Can you ask for the owner, to change your permissions to can edit, and then try again? 

     

    However, there's a second obstacle here, which is the viewing part. Even with view only permissions, you should be able to preview the content. 

     

    It might sound trivial, but is your browser up to date, and running its latest version? 

    • magleahy's avatar
      magleahy
      Explorer | Level 3
      3 years ago

      Hey Megan,

      I don’t need to edit anything. I’m a student so only need to view. My browsers aok. Chrome. You probably have access to that data via my account?

      What else shall we try?

      • magleahy's avatar
        magleahy
        Explorer | Level 3
        3 years ago
        The main questions I want to check out are:

        - why did it work and now it doesn’t?
        - why does app work and not browser?
        - why does it work for someone with same permissions (view) but not for me and a peer - this week and fine before?

        Can you get your tech stars to investigate?

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