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iam4uk's avatar
iam4uk
New member | Level 2
7 years ago
Solved

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:   "Oh hello. Sorry for t...
desktop
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!
djsroffel's avatar
djsroffel
New member | Level 2
7 years ago

I am having the same problem today as well. Everything was working fine until today. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey peeps! 
 
As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?
 
If not, could you please try the following:
  • Access the website through another browser. 
  • Ensure that you don’t have any third party apps running in your browser. 
  • Use incognito/private browsing mode. 
  • Clear the cache.
Let me know how it goes!

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