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iam4uk's avatar
iam4uk
New member | Level 2
7 years ago
Solved

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:   "Oh hello. Sorry for t...
desktop
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!
MadOverlord's avatar
MadOverlord
New member | Level 2
7 years ago

Also getting this. Have tried killing cookies and logging in again. No joy.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey again peeps, thanks for raising this. 
 
I’ve relayed your comments to our engineers and they are working on this. I’ll make sure to let you know of an update as soon as possible.
 
Thanks in advance for your patience!
  • dmacleo's avatar
    dmacleo
    New member | Level 2
    7 years ago
    thank you
  • Mark m.107's avatar
    Mark m.107
    New member | Level 2
    7 years ago

    Same here - also getting a "Failed to load modal" when trying to update the billing info.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey everyone, thank you all for your reports!
       
      The issue at hand should now be fixed and working as normal. 
       
      You can also verify this from our System Status page. 
       
      If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
       
      Thank you for your diligence!
      • andrea_2004's avatar
        andrea_2004
        New member | Level 2
        7 years ago

        Hey! I was about to go to dropbox.com but when I press enter there is no site where in i can log in.. its just blank.. I hope you can resolve this quickly.. Thank u!

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