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scy's avatar
scy
Explorer | Level 3
3 years ago

"can't be opened because the original item can't be found" problem

Ugh. I don't know what happened. Drop box was asking me something and I must have clicked agreed to something and now all my files and folders "can't be opened because the original item can't be found" and I'm freaking out. I followed an early thread about disabling the backups (https://www.dropboxforum.com/t5/Storage-Space/Desktop-can-t-be-opened-because-the-original-item-can-t-be-found/td-p/530856) but I didn't see any option for "Adjust settings" and "disable backup" I get an option to start a back up (if I remember correctly)

 

I pray there is a solution to this....

 

Help me obi wan! You're my only hope.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi scy, thanks for bringing this to our attention.

     

    What OS version are you running on your machine?

     

    Do the files you're trying to open have a green tick icon next to them, or something else?

     

    This will help me to assist further!

    • scy's avatar
      scy
      Explorer | Level 3
      3 years ago

      Hi. Thanks for your help. I'm on mac os 10.12.6

      I also can't get to any folders to see any files so I don't know if there are any green ticks. I had shortcuts all on the left side of my finder to all my important folders that when I try to access it says "cant' be opened because....."

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Are you able to locate the Dropbox folder directly from the left navigation pane, and then access the files in the right hand pane?

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