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daddiolong's avatar
daddiolong
Explorer | Level 4
6 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet connection (I've tried it with full LTE bars and with full wi-fi), but it still gives me the message and won't allow me to view the files. I've gone to the "Apps" area of my settings and have made sure the DeopBox app has all permissions. Any ideas about what could be causing this?

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21 Replies

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  • GlennSG's avatar
    GlennSG
    Helpful | Level 6
    6 years ago

    Looks like it's been fixed with the BETA. Walter 

    I believe there's some connection issue changed on Dropbox's side, that caused this issue. BETA may have the updated connections.

  • mc1020's avatar
    mc1020
    New member | Level 2
    6 years ago

    I just installed the App again, dont know if Beta

    same problem

  • Destry's avatar
    Destry
    New member | Level 2
    6 years ago
    Same issue in my note 8 running android 9 "no internet connection please check your connection"
  • DeenMY's avatar
    DeenMY
    Helpful | Level 5
    6 years ago
    I face exactly the same issue and situation with @GlennSG. Same version of Dropbox too. No further updates in Play Store. Happened recently abt 2 weeks ago. I'm using Samsung A50. Other android devices also same issue. I've registered for the Beta version and waiting for the update. Kindly solve the issue ASAP as I rely alot on accessing my files thru my mobile app. No issue with the desktop version.
  • rianjvr's avatar
    rianjvr
    Explorer | Level 4
    6 years ago

    Same problem on my S10. I also eagerly await a solution

  • Robinsomerville's avatar
    Robinsomerville
    Explorer | Level 4
    6 years ago
    I have the same on my Mi 9T Pro. It shows me recent files in Home but gives the same error message as others when going to Files
  • DeenMY's avatar
    DeenMY
    Helpful | Level 5
    6 years ago

    Yes, after a few attempts, i somehow managed to install the beta version as recommended by @Walter (but the process is not so clear cut for a non-IT guy like me), and now it works again.

    Question is, how long do I stay on this beta version and when a new update is available, does it mean that i'll be back to the public version once I update the app again?

     

  • Hoskins02386's avatar
    Hoskins02386
    New member | Level 2
    6 years ago

    Yep me too, can't connect etc. Samsung note10+ dropbox version 192.2.2

  • GlennSG's avatar
    GlennSG
    Helpful | Level 6
    6 years ago
    I reckon the next version of the app should be fixed. Beta tests are usually the last lap before public release.

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