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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
desktop
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fedeboraxx! Thanks for posting this on our forum. 

 

Do you mind sending over a screenshot of the exact error message that you see on your end? 

 

Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error?

 

Let me know when you’ve got more updates.

  • fedeboraxx's avatar
    fedeboraxx
    Helpful | Level 7
    3 years ago

    Smaller files are fine, and here's a screenshot:

     

     

    Thanks!

     

    Fede

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot as well, Fede!

       

      Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

      • fedeboraxx's avatar
        fedeboraxx
        Helpful | Level 7
        3 years ago

        DB v 167.4.4719

         

        Everything else syncing fine!

  • Walker3's avatar
    Walker3
    New member | Level 2
    2 years ago

    Hi! 

     

    I'm using the desktop account on MacOS Montery 12.7.1. I've reinstalled Dropbox, but still am not synching multiple files, getting the same message, "

    couldn’t communicate with a helper application"

    How can this be fixed? I've discovered a few months of files that are missing/only on one computer, but not another. 

     

    Walker3

    • Walker3's avatar
      Walker3
      New member | Level 2
      2 years ago

      I've just discovered nothing is uploading from my computer to the web-based file folders either. I get a cloud icon with an exclamation point inside it. 

      • luk3h's avatar
        luk3h
        Explorer | Level 4
        2 years ago
        Guys — go to support chat, they solved the problem for me.

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