Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
desktop
Download
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot as well, Fede!

 

Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

DB v 167.4.4719

 

Everything else syncing fine!

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi fedeboraxx,

     

    We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

     

    This will help us figure out the issue. 

     

    Regards,

     

    Emmet

     
    • fedeboraxx's avatar
      fedeboraxx
      Helpful | Level 7
      2 years ago

      Hi Emmet, 

       

      I've tried both. Clicking on the cloud icon AND context menu -> make available offline

       

      Thanks

      • fedeboraxx's avatar
        fedeboraxx
        Helpful | Level 7
        2 years ago

        AND double clicking on it.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!