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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
desktop
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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

DB v 167.4.4719

 

Everything else syncing fine!

Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
2 years ago

Hi fedeboraxx,

 

We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

 

This will help us figure out the issue. 

 

Regards,

 

Emmet

 
  • fedeboraxx's avatar
    fedeboraxx
    Helpful | Level 7
    2 years ago

    Hi Emmet, 

     

    I've tried both. Clicking on the cloud icon AND context menu -> make available offline

     

    Thanks

    • fedeboraxx's avatar
      fedeboraxx
      Helpful | Level 7
      2 years ago

      AND double clicking on it.

      • Emmet's avatar
        Emmet
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi fedeboraxx,

         

        We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

         

        Thank you!

         

        Emmet

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