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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Glasside, sorry to see you're having trouble with this as well.

 

Are you seeing this error also when trying to make a really large file 'available offline'?

 

And how are you making it available offline? by right-clicking it?

james1978's avatar
james1978
Explorer | Level 4
2 years ago

This is also happening to me. 

 
I work in video production. I have folders for video projects shared with my editor. They are often upwards of 200bg or more (100s of files).
I have tried the following:
1. Syncing with my computer. When I try to download the whole folder, it goes for a while, and then I get the error, "Couldn’t communicate with a helper application."
2. I've tried doing it by bit by -- forcing sync to my hard drive sub-folder by sub-folder, but I find that by the time I get to the end, the original sub-folders I synced have unsynced again.
3. I've tried downloading from the web, but it just takes forever. And the last time I did it, it timed out and gave me an error
Please help. Thanks
 
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear this, james1978. 

     

    Can you let me know what syncing icon you see next to these folders when trying to download them locally? 

     

    Also, what’s the app version and syncing status of your Dropbox app?

     

    Is this happening even if you try to sync a really small folder to your computer?

  • james1978's avatar
    james1978
    Explorer | Level 4
    2 years ago

    I got help from support, and it's fixed now. It was an issue with Full Disk Access priveledges. Thanks!

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