Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

dbolton1202's avatar
dbolton1202
New member | Level 2
9 years ago
Solved

Error 500 when attempting to sign in on the site

i am getting an error 500 when i try to sign in   ive already cleared my cache and tried using a different browser   i submitted a bug report using the "self serve tool" and received an autom...
Error Messages
View
Web
  • Rich's avatar
    Rich
    9 years ago

tmongiello's avatar
tmongiello
New member | Level 2
4 years ago

Going to www.dropbox.com brings back a 500 error.  Anyone else not able to get t their files via the web? 

 

T

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi tmongiello, thanks for posting to our Community! 

As a first step, can you try clearing your browser's cache, and also try a different browser to see if the same thing happens then? 

If yes, could you then send me a screenshot of the error, please?

Let me know, and we'll take it from there.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!