Forum Discussion

felixelaeis's avatar
felixelaeis
Explorer | Level 4
4 years ago

Error: Video failed to load on mobile

In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that the...
Android
Mobile
Preview
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey PEPvideo, sorry to hear you're having issues with this.

 

Could you clarify what kind of browsers you're noticing this on and if this persists on other browsers too?

 

Also, do the shared links work normally if you copy and paste them onto a web browser?

PEPvideo's avatar
PEPvideo
Explorer | Level 3
4 years ago

The error occurs when using an iPhone. worked fine up until about two weeks ago.  Now all DropBox audio file links have the same issue when clicked on from Facebook.

Desktop - no problem, in any browser.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!