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I can't open my Excel file, as it has two locations on my Mac
Every since I installed the new Dropbox on my Macbook, the list of where my files are stored in Excel has gone wonky. For example, when I open Excel and look at the list of files I could open, the file 'spanish vocab' is shown as being stored here:
Macintosh HD/Users/[removed]/Library/CloudStorage/Dropbox/mabword/Spanish
When I try and open the file from this menu, I get the attached message.
However, when I use Finder to locate the file it shows it stored here:
Dropbox/mabword/Spanish
Using Finder, I can open the file.
I'm not sure what is going on or how to fix it. Any suggestions?
Thanks for your help.
13 Replies
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- Jay
Dropbox Staff
Hi Mary Ann B., thanks for bringing this to our attention.
Could you attach screenshots showing the location of the file as shown by Excel and in Finder itself?
This will help me to assist further!
I have attached two screenshots - one showing how the file is listed when I open Excel and the second with how it is listed in Finder.
Thanks for your help.
In Excel:
Finder:
- Hannah
Hey Mary Ann B., sorry to jump in here.
If you navigate to the file through the CloudStorage path, and right click on it, do you see a "make available offline" option?
If you do, click on it and then try to open the file through Excel again and let us know how it goes.
I am able to navigate to the location of the file in Finder following this path:
Macintosh HD/Users/[removed]/Library/CloudStorage/Dropbox/mabword/Spanish
When I did that, I noticed an icon next to the folder mabword, which was a cloud with a downward facing arrow. I clicked on that icon and tried again but no joy. 😞
When I navigated there again, the icon was gone. So, not sure how to proceed.
Thanks for your help,
- Walter
Hey there Mary Ann B. - sorry to jump in here, but could you send us a screenshot of the options you get when you right click on the file?
