Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

susan s.25's avatar
susan s.25
New member | Level 2
7 years ago

I can't open my files on my Mac

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files  
desktop
Mac
sync
View
niki_m's avatar
niki_m
Explorer | Level 3
6 years ago

Hi Lusil,

 

This is where it took me when I selected the folder icon next to my initials in the Recent/Notifications menu.

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for checking that out for me, niki_m. 

Could you have a look at this article which suggests a few ways to tackle missing file icons?

Let me know of any updates!

PS. I removed some personal info from the screenshots you attached for security and privacy purposes as per our Community Guidelines. :slight_smile:

  • niki_m's avatar
    niki_m
    Explorer | Level 3
    6 years ago

    Hi Lusil,

    Thank you for adjusting the screen shots for security, much appreciated. 

    Will try reinstalling the app, eek. Keep you posted.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sure thing, niki_m. 

    Give me a shout whenever you have an update! :grin:

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!