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Forum Discussion
Local File Access Denied
Dear Anybody,
Upon locally syncing all my files via the Dropbox desktop app, I am now unable to access certain files. Specifically, I simply can't open word documents (i.e. they don't upon nor show me error prompts when I attempt to open the file), and when I attempt to open PDF documents its says "There was an error opening this document. Access Denied".
Oddly, but thankfully, these files are still completely accessible (can be viewed, downloaded and edited) if accessed through the Dropbox on a web browser.
Kindly advise.
7 Replies
- Rich
Super User II
RP-DB-Admin wrote:
... when I attempt to open PDF documents its says "There was an error opening this document. Access Denied".
Are the files synced locally, or are they marked as online-only? Right-click one of the files and select Make available offline, wait for the green check to appear on the file and then try to open it.
The files in question (and all other files) are available available offline (with the green tick), but only a few files have this error prompt, while others can be accessed without problems. Again, of all my files, only some have problems in accessibility. Of the files that have problems, only the pdf documents give me this error prompt, while word documents simply don't open at all.
Update: To further confuse things (or perhaps clarify), if I copy a file (which gives me the error prompt when I attempt to open it) from my local Dropbox folder (all files of which are available offline with the green tick), and then paste it on my desktop or any other local folder, I can access/open/edit said file without issue.
Hello.
How are you?
I am under the water.
Please help me.
Here too much raining.
*sobs*
- Walter
Dropbox Community Moderator
Hi there RP-DB-Admin, sorry to jump in here, but could you send us a screenshot of the error you're getting including the app's status and version as shown in your menu bar/system tray?
Please get someone to call me back. It says that my package should entitle me to call for support but there doesn't seem to be a number anywhere for me to call. I seem to be sandwiched between a boss who just wants a solution and a service provider who has more problems than solutions. If a call is not possible for whatever reason, please respond via email [Removed as per Community Guidelines] to set a virtual meeting with Teamviewer or anything that solves this problem.
- Jay
Hi RP-DB-Admin, as it sounds like you're on a Dropbox Business team, then phone support is available for the team admin. They can call our team using the options on the support page when logged in.
If you're not the admin, then you have access to chat and email support.
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