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Darleen2's avatar
Darleen2
Explorer | Level 4
3 years ago

No longer able to view a shared folder on iPhone.

Hello, I have always been able to view a shared folder for free, without upgrading. It seems something has changed and there's many of us using iphone, unable to access and view a shared a folder for...
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AvidiKadivi's avatar
AvidiKadivi
Explorer | Level 4
3 years ago
I have some folders that were shared with me by other Dropbox users with that have audio and video files. I used to be able to preview the folder to see/hear the media content in the folder without having to add the folder or take on that extra storage space. Is that no longer an option? Now when I try to open them I just get the pop up asking if I would like to upgrade with no preview option anymore.
  • AvidiKadivi's avatar
    AvidiKadivi
    Explorer | Level 4
    3 years ago
    For example: when I click to view the folder, the very first FAQ says “can I save this without upgrading?”

    And the response says that you can view the folder but won’t be able to save any of the content.

    However, I don’t see that as being the case. It doesn’t allow me to just view the folder.

    Can anyone help with this?

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