No longer able to view a shared folder on iPhone.

I have some folders that were shared with me by other Dropbox users with that have audio and video files. I used to be able to preview the folder to see/hear the media content in the folder without having to add the folder or take on that extra storage space. Is that no longer an option? Now when I try to open them I just get the pop up asking if I would like to upgrade with no preview option anymore.

For example: when I click to view the folder, the very first FAQ says “can I save this without upgrading?”

And the response says that you can view the folder but won’t be able to save any of the content.

However, I don’t see that as being the case. It doesn’t allow me to just view the folder.

Can anyone help with this?

There hasn’t been a clear answer in this entire thread. The last comment was asking about how to be able to preview the folder on IOS and the Dropbox help user asked them to provide information from the browser view… which is unrelated to the issue at hand.

Hey AvidiKadivi, thanks for the nudge here.

 

I understand where you're coming from and I will make sure you comments are passed along to our team.

 

Regarding your issue, if the owner of the folder sends you a 'can view' link instead, are you able to access it?

Hi Hannah, thank you for your response.

I think the main issue people are having is based on folder size. Whether the folder is shared or a view only link is shared, it seems that if the content exceeds the 2GB free account limit, users without premium storage are unable to view it. Through some trial and error, I found out that if below the 2GB limit, you can view shared folders or links. The issue being presented here is that the idea of being able to “preview” which once existed, is no longer an option. Even when the shared item is under 2GB and viewable, when clicked to view on IOS it automatically adds it to your storage.

What is being addressed in this thread is that removal of the preview option for shared items. Does that still exist or no? When the shared item is above 2GB we are getting the notification of “not enough storage” with a list of FAQ and a tab to upgrade storage. (See screenshots shared earlier in this thread). The first FAQ is what is misleading and what I assume brought on the start of this discussion. In that first FAQ it is asked if we can still see the folder content without membership or without saving and the Dropbox response says that we can preview the folder and its content but will not be able to save it.

Therein lies the confusion. The “preview” option that once existing, is being told still exists, but is nowhere to be found as an option to choose.

I hope this helps clarify what people are pointing out and asking.

There is also a consistent theme in this thread now where once someone gives a good explanation as to what the issue is, Dropbox moderators stop responding.

Pinging this again in hopes it’ll bring response. I’ll keep doing this weekly if necessary. Please provide an update or answer.

Pinging again for moderator response

Hey AvidiKadivi - sorry to hear you're having issues with this.

 

Can you please let us know some additional information so that we can assist further?

 

For example, what is your device's exact OS version and the version of the Dropbox app installed there?

 

Are you able to view the  share on the website normally? 

Hi Walter. I have the newest IOS AND Dropbox app updates. They are both up to date. The same issue happen on the computer as stated in this thread by other users.