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pdf files in dropbox folders will not open in MacOS Safari
I'm running Dropbox on MacOS Ventura. I tend to bookmark pdf files in Safari for quick access. I'm finding that pdf files in Dropbox folders will no longer open in Safari. However, if I move the pdf ...
Thank you so much for the detailed information! I've taken a further look, and we believe you are hitting a known issue on macOS 13.4. Apple has confirmed that a fix for this behavior is in macOS 13.5 and I've personally confirmed this works on macOS 13.5 as well.
macOS 13.5 is currently in Beta and should release to the general population sometime in July (they haven't published an exact date yet). Please let us know if this continues to happen after updating to macOS 13.5 when that update becomes available. Unfortunately there is not a workaround that Dropbox can do on our side so we have to wait for the macOS update.
I cleared the cache using the option in Safari's Develop menu. No difference.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorDoes the issue persist on a private browsing window as well Glenn M.5 ?
If so, have you ensured that your browser's version is up to date?
Same problem with private browsing on. The message is "Failed to open page," regardless of whether private browsing is on or off.
I believe I found the source of the problem but not a solution. On a separate (and fully up to date Mac) pdf files in dropbox were opening fine in Safari. This Mac had the dropbox location as /Users/username/Dropbox. However, the dropbox app updated moving the folder to /Users/username/CloudStorage/Dropbox. Now the issue is happening on this Mac, as well. It's the new location that's giving problems. The message in Safari is "Safari Can't Open the Page."
Dropbox folks, please fix this.
- Rich
Super User II
Glenn M.5 wrote:
However, the dropbox app updated moving the folder to /Users/username/CloudStorage/Dropbox. Now the issue is happening on this Mac, as well.
Are the files marked as Available offline, or Online-only? Mark one as Available offline and see if the issue persists for that file.
Walter Hannah Rich Expanding on the issue, I tested and am finding that the problem exists with png, jpg and tiff files, as well. None of these open in Safari if they are in Dropbox.
My configuration:
Mac M2 Ventura 13.4.1
Safari 16.5.1
DropBox app 177.4.5399
Dropbox folder is installed /Users/username/Library/CloudStorage
Tested on two different computers, each with this configuration. Same problem.
LynnDbxDropbox Engineer
Thank you so much for the detailed information! I've taken a further look, and we believe you are hitting a known issue on macOS 13.4. Apple has confirmed that a fix for this behavior is in macOS 13.5 and I've personally confirmed this works on macOS 13.5 as well.
macOS 13.5 is currently in Beta and should release to the general population sometime in July (they haven't published an exact date yet). Please let us know if this continues to happen after updating to macOS 13.5 when that update becomes available. Unfortunately there is not a workaround that Dropbox can do on our side so we have to wait for the macOS update.
Thank you very much for the follow up!
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