Photos folder/tab is empty & camera uploads is the only place I can find my files

My Swann cctv photos and recordings are missing they have been since Saturday I read a post that it’s meant to be fixed but still not working here for me 

Update:  10/7/2024 (4:21 PM CDT)  Not long after posting my problem (above), I rebooted my iPad and found photos restored to my photos tab.  My thanks to the engineering team for the fix!

And it only took FIVE DAYS and the Dropbox "status" page never even acknowledged there was an issue. Not acceptable. 

BenDBX

Sorry to put a spanner in the works but this is not completely fixed yet.

It is true that some photos & movies have returned to the Photos tab but not all of them.

It would appear that it is now showing stuff found in the Camera uploads folder and its sub-folders but I am still missing photos that have been moved out of Camera uploads to another folder. Up until last week the Photos tab showed all media regardless of where it lived, i.e. from Camera uploads and other folders too.

Can anyone else confirm this is happening for them too?

Yes, it is working for me now. 

In my case, both Android phones Samsung S21 Ultra and Samsung Note 8 started to display the photos correctly again last night without my intervention, seems Dropbox have solved at least the problem for me. 🙂

Working for us on the IOS devices - website photo indexing is happening at a glacial pace - too slow to be of any use at present.

Hello,

yes I am using the photos tab

Hi everyone, 

Could we please get a confirmation that this issue has been resolved? 

If anyone still needs further assistance, feel free to let us know so we can look into it. 

Thanks, I've merged your post to that thread. Please see this reply showing that the issue should be resolved by now. If you're still experiencing this after rebooting your device, please let us know.