Photos in Local sync DropBox folder not showing thumbnails

Hey jch05, sorry to hear about this.

Can you please clarify the status and version of the desktop app installed on your computer as shown in your taskbar?

If you could also send us a screenshot so that we can have a visual too, I'd appreciate it. 

Thanks!

Dropbox is running v160.4.4703 and syncs are complete.

Here is screenshot of folder so you can see icons:

Are you running any 3rd party apps on your computer like OneDrive etc. jch05? 

Yes OneDrive is also in use.

Could you temporarily disable it and see if that helps improve matters jch05? 

Temporarily disabling OneDrive helps.  Any ideas on how to get OneDrive and Dropbox to coexist?

Hey jch05, since the thumbnails come back after you disable OneDrive, then that must be the culprit there. 

I know it might not be ideal, but you can try disabling OneDrive when you need to check for the files' thumbnails, and enable it after you're done. 

I'll leave this discussion open, so other users can suggest different workarounds too. 

I'm encountering the exact same problem here but even if i disable OneDrive it still doesn't seem to help. my thumbnails still does not show pictures, its all just icon. its very frustrating. its not exactly cheap to maintain a cloud service annually, considering external hardisk is getting cheaper and faster now. Dropbox please provide a legit workable solution or the industry has just become more competitive for you. 

i know this issue has been brought up over and over again but dropbox seems like does not have a proper solution up till this day.

i have to literally guess what picture is it and click one by one to check as i need to use them for my presentation. bear in mind, i have literally 10's and thousand of pictures in this folder. 

to sort of "speed" this up, i have to look through my phone to which pictures i need and then locate it in my laptop using dates and number of the picture.

its super frustrating and super backward in terms of technology. dropbox was suppose to ease my synchronizing work between devices and now here i am back to year 1990 tech. well at least 1990 we dont need to pay subscription for the tech at that time.  

Hi jinn, thanks for posting to our Community! 

We are aware of this issue affecting Windows 10 + Windows 11 users in which thumbnail previews for Online-Only files are not generating within File Explorer. 

Dropbox engineers are aware of the problem and are working on a solution. We'll provide updates as soon as we receive them.

In the meantime, can you try to switch your files to offline, to see if you can preview the thumbnails?

Thank you!