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honeycombk2000's avatar
honeycombk2000
Explorer | Level 3
3 years ago

Please Help! excel file seems to be too big for it to work on dropbox anymore

Hello,

I have a massive excel spreadsheet in a shared dropbox file that freezes or breaks anytime I go near it with a PC laptop or smartphone. Even causing my computer to completely freeze-up or black screen. 

What can I do to make it work again? Would splitting the file in two do the trick?

Any suggestions or a fix would be greatly appreciated.

Thank You.

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7 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey honeycombk2000, thanks for reaching out to the Dropbox Community.

     

    Are you using the Dropbox desktop  app on your laptop and are you opening the file through your Dropbox folder?

     

    If you quit the Dropbox app and try to open it again, what happens?

     

    And can you let us know what happens when you try to open it from the Dropbox app on your phone?

     

    Thanks in advance.

  • honeycombk2000's avatar
    honeycombk2000
    Explorer | Level 3
    3 years ago
    Hannah,
    Thank you for the reply.
    When I use the Dropbox app on the pc laptop, no issue with the file.
    On the plain & simple Dropbox website with pc or smartphone is when all the trouble starts. (I don't use the Dropbox app on the smartphone at all.)
    A professional IT person has suggested I truncate most of the file to solve the problem. This should work hopefully. I think I've answered your questions to me?
    Michael


  • honeycombk2000's avatar
    honeycombk2000
    Explorer | Level 3
    3 years ago

    Hi Jay (Community Moderator @ Dropbox),

     

    The Excel file is not greater than 40MB. It is approaching 750 KB and growing.

    Thanks

    Michael

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi honeycombk2000, do you use the same browser when you use your PC and your phone?

     

    Do you notice this behavior on multiple browsers too? 

  • honeycombk2000's avatar
    honeycombk2000
    Explorer | Level 3
    3 years ago

    Hi Megan, 

     

    I use the same browser on the phone and PC -Chrome. Sometimes MSN Edge or Mozilla Firefox for PC. Regardless, the browser isn't the problem. It's the file size. The file behaves the same no matter which browser or device is used to access the DropBox website without signing in to the desktop or mobile apps.

     

    Thank You for your help and questions,

    Michael   

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey honeycombk2000, sorry to jump in here, but could you clear your browser's cache and let us know if it improves matters at all?

     

    Also, how about checking this on an incognito window with no plugins or extensions running?

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