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pgheery's avatar
pgheery
Helpful | Level 6
1 year ago
Solved

Square box in photos tab in the mobile app on Android

Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rot...
Android
Error Messages
Mobile
Preview
  • scdesigna's avatar
    scdesigna
    1 year ago
    Update is out and resolves the issue. Thanks.
EMCrash's avatar
EMCrash
Helpful | Level 6
1 year ago
Thanks Jovada can you provide your phone details and Dropbox version same as us it might help drop box find the issue.
EMCrash's avatar
EMCrash
Helpful | Level 6
1 year ago
The only thing so far is we on the same OS but I've not updated my OS for a little bit now so not sure what changed to cause the issue. I wonder if Dropbox have updated something on there end?
  • pgheery's avatar
    pgheery
    Helpful | Level 6
    1 year ago
    I think it most likely is a Dropbox issue, I have 2 Android phones, both displaying the same symptoms, neither of which has been upgraded recently.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey everyone, thanks for alerting us to this.

       

      Our team is aware of this issue and are currently working on a fix.

       

      As a temporary workaround, you can star a photo as a favorite, which should resolve the issue for you.

       

      Make sure to keep an eye on this thread for any updates.

       

      Thanks.

      • EMCrash's avatar
        EMCrash
        Helpful | Level 6
        1 year ago
        Thank you staring an image as resolved my issue too

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