Forum Discussion

jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

'That didn't work for some reason' message

I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an upd...
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jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

I will add that when I uninstall/reinstall each time I can access the links once. I am able to view the video link. Once I get out of the program or try another link, I get the error message. When I removed the extensions, I could view the video on the link once. Again, after I got out of the program or tried another link, I get the error message.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you send us a screenshot of the exact error you're getting as well jll6881? 

  • jll6881's avatar
    jll6881
    Explorer | Level 3
    3 years ago

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey jll6881, sorry to jump in here.

       

      Are all the browsers you tried updated to the latest version?

      • jll6881's avatar
        jll6881
        Explorer | Level 3
        3 years ago

        Yes. I just checked Chrome and it's up to date. I recently uninstalled the other 2 browsers because I like Chrome better, but those were up to date also. 

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