Forum Discussion

jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

'That didn't work for some reason' message

I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an upd...
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jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jll6881, sorry to jump in here.

 

Are all the browsers you tried updated to the latest version?

  • jll6881's avatar
    jll6881
    Explorer | Level 3
    3 years ago

    Yes. I just checked Chrome and it's up to date. I recently uninstalled the other 2 browsers because I like Chrome better, but those were up to date also. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi jll6881,have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?
       

      • jll6881's avatar
        jll6881
        Explorer | Level 3
        3 years ago

        Yes. That was the first thing I did. She did not change anything. A few people in our group had the same problems as me a few weeks ago, but they just went away after a few days. It works for them now. I'm the only one in a group of 56 that is having problems.

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