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jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

'That didn't work for some reason' message

I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an upd...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jll6881, sorry to jump in here.

 

Are all the browsers you tried updated to the latest version?

jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

Yes. I just checked Chrome and it's up to date. I recently uninstalled the other 2 browsers because I like Chrome better, but those were up to date also. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jll6881,have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?
     

    • jll6881's avatar
      jll6881
      Explorer | Level 3
      3 years ago

      Yes. That was the first thing I did. She did not change anything. A few people in our group had the same problems as me a few weeks ago, but they just went away after a few days. It works for them now. I'm the only one in a group of 56 that is having problems.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey jll6881, can you let us know if you're supposed to have 'view only' or 'can edit' access to the link?

         

        If you have 'can edit' access, do you have the content stored in your account?

         

        And can you also add &dl=1 to the end of the link and ensure that the link is not being cut off when you copy it?

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