The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11

Now showing as being on 229.4.5197 but this hasn't changed the slow behavior I'm afraid...

I see, thanks for the update MarkDawes 

Do you happen to have any 3rd party apps that might be monitoring, backing up or syncing your files running on your computer?

If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there. 

Keep us posted anyhow!

Ok, I'll see if I can speak to IT and see if we can do that (OS Profile).

In the meantime in case it helps at all, if within file explorer I find my C: drive I can click into which ever folder tree I wish within the right hand pane, up and down no issues, into hidden file areas within the user etc, and it is super responsive with no delays.  Any files opened from those directories (including one drive, iCloud and google drive syncs) open without any delays.

However the moment I click on a dropbox folder (whether company or private account related) everything just stops and slows down to a crawl, and if you then want to open a actual file then that is even slower again....

I'm only raising this as if this was related to a third party app then I would have expected such app to be behaving consistently across the whole drive, which they do apart from the dedicated drobox folders !!

MarkDawes​ Thank you for the suggestion of using the sidebar. It totally navigates just fine that way. But something about using the normal way is super slow. I also did what you did and tried installing the Store version which is a different version but uses the Windows Cloud API to no success.

Walter​ I did not notice any difference when i disabled/uninstalled anything when i was on my original profile.

Additional note and work around is that navigating from within an app (e.g. excel, word or outlook if using office) doesn't suffer with any delays at all.

So for example to open an excel file that is located many layer depths down a directory tree open excel and then use the open command and then browse from within Excel itself to very quickly navigate to the file and open with no delays.

The delay seems to be 100% linked to File Explorer and right hand file panel activity.... 

HI MarkDawes, could you try temporarily quitting the Dropbox desktop application, and then try to navigate the Dropbox folder and let me know if the issue persists?

Hi Jay,  

The issue persists even with Dropbox application not running.

In addition, please can someone point me the right direction of how to disable "beta" as we can't find an "opt out" option within our IT Admin portal, as when we install the latest stable release, the next day Dropbox re-installs and updates with the Beta version...

Note however (as mentioned above) that the issue persist regardless of whether we are running a Stable or a beta version of the app.

Just for clarification, are you on a Dropbox team, or are you using a personal account?

For Dropbox team admins, they can change these early access/beta settings for the team by following these steps.

Hi Jay,

Apologies I might not have been clear on my previous update.

We are a Dropbox Team with a Business Account.

We have previously (many years ago) enrolled into a few "early access" items which are all now mainstream, but have not elected to enroll for any of the recent "early access" programs for the last 18 months.

However, it seems that we are still be upgraded to the latest Beta versions even thought we are not part of the current "early access" program, and we can't find any option that we can select to opt out of these "beta" releases.  We had assumed that once our "early access" program had completed and the item was then part of the mainstream release then our default release version of the application for all of our employees would move back onto the normal release versions.

The only reason we even discovered this was when at the start of this thread above I noted that my DB version was  230.3.8648 which Walter identified as being a beta release.

Even though I downloaded and installed version 229.4.5197, the Dropbox app has automatically now installed me back onto 230.3.8686 without any user intervention being applied or requested....  We have done this a few items over the previous days and every time after a period we end up back on 230.3.8686.

Hence the question of how do we stay on the latest default stable version as our admins have no control over this from within our portal and have confirmed that we are not signed up to the any current early access option.

Thanks for the details, in order to look into this matter in more detail, I'd recommend contacting the support team from your team account directly for them to investigate further.