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There was an error downloading your file
Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
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- Jane
Dropbox Staff
- Totally agree with Jane. While the issue did take some time to resolve, the customer service and technical support teams did work on it until there was a resolution. Compared to similar organizations, I was very impressed with their dedication and communication throughout the process.
- Jane
i am having the same error. have you found a solution?
- Jane
- I have the same problem tried all steps previously requested on this post and it seems a problem with all files on my folder can you please send me an email to share a link
- Jane
Like the OP, I'm having persistent issues downloading a file. I can download the folder it's in, but not any of the files within that folder. Or in any folder. I've cleared the cache. No dice. Please help!
- Daphne
Dropbox Community Moderator
Hey there incoherent,
Can you let me know a bit more info about the issue that you're having? For example, are you receiving the same error message when trying to download the file?
Also, can you let me know if you also tried using a different web browser as well as an incognito/private window?
Finally, can you just ensure that you don't have any pending browser updates as Dropbox works best on the 2 most recent versions of most modern browsers.
Let me know what you find and we'll go from there!
Hi Daphne, yes, I'm getting the exact same issue as the OP. All my browsers are updated: Chrome, Firefox, Edge. I even tried on Safari, same issue.
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