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Forum Discussion
Unable to open documents that have not yet been downloaded to my Mac device
Device
MacBook Pro 2019
Operating System/Browser (if using the web)
macOS Big Sur
Question or Issue
When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error:
I can open the ones with the green tick without any issues.
6 Replies
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- Jay
Dropbox Community Moderator
Good Morning
Thank you for your reply, the ones I can't open have the grey cloud since icon. The ones with the green tick I an open without an issue. These are the ones I can't open:
- Jay
Thanks for the info.
If you mark these specific files as available offline, do they then open normally on your machine?
Yes - they have always been available until yesterday.
- Megan
Hey AmyM1!
Do you wish to keep these files as "online-only"?
Can you make the available offline before trying to open them? What happens when you right click on your files inside the Dropbox folder and select the 'make available offline' option?
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