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H7nnah's avatar
H7nnah
New member | Level 2
2 months ago

Video freezing when trying to preview.

I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes. At first I thought it was because of the editing software I was using, but changing it didn't help anything. I contacted the sender of the videos, and they confirmed that the videos got fully uploaded. So that must not be the issue. What could be causing 

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    H7nnah wrote:

    I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes.

    How are you downloading the video? Have you used the Download button on the Dropbox website, or some other method? Does the video freeze at the same point each time, and if so, how many minutes into the video is it?

    If you play the file in a video player, rather than an editor, is there any difference? I would suggest opening the file in VLC (free download) and see if the full video plays. If it doesn't, you likely haven't downloaded the full video.

  • H7nnah's avatar
    H7nnah
    New member | Level 2

    Yes I am downloading the video using the download button on the dropbox website! The videos usually freeze around 6-7 minutes, not the same time every time. I have also tried playing in a video player, outside of the editing software, and I'm having the same issue. The video says its 32 minutes long but cuts out way before

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