Search not working

Hey mpintomali, thanks for the update!

Also, I appreciate your patience on this. I understand this isn't ideal, however please bear with our Support, as they try their best to work on this. 

I can reassure you that your issue is being looked at. 

Hi Megan,

I truly appreciate your reply, because I've been feeling very much like Dropbox does not care about its customers.  I have been a loyal customer and great advocate of Dropbox for years, and have never had an issue.  But now that I have an issue, which is due to no fault of my own, I am quite dismayed to see how dismissively I've been handled by the chat and specialist staff.  If I hadn't posted on these boards (as a last resort), then I never would have known that nice people like Walter and yourself perhaps actually do care.  I will trust that the team is working on it and hope to hear from you soon.  Please impress upon them that I am a real person who's waiting for their solution.  Thank you.

Best wishes,

Michelle

Walter 

Megan 

My search bar is also not working at all. When i search for files i know exist and can find via the folders, it shows as no results. 

Is there a fix for this issue yet?

thanks!

Walter 

Megan 

Hi Walter and Megan,

I'm writing because it's Wed. morning and the problem has still not been resolved (since Sunday).  Please can you contact the engineering team.  Thank you.

Sincerely,

Michelle

Megan 

Walter 

Hi Megan,

Please can you check with the engineering team. I feel utterly left in the lurch by Dropbox, and neither you nor Walter has followed up on this, nor have the employees Donald and John.  Thank you very much.  It's been four full days.

Sincerely,

Michelle

Hi Michelle, sorry for jumping in here. 

I’ve also traced your ticket in our system, and I’ve left an internal note with our comments for our advanced team. 

Our team is already looking into your case, so please rest assured they’ll get back to you as soon as they have more updates on this. 

Thanks for your patience!

Hello Dropbox Team,

It is Thursday morning, and I have been experiencing this exact same issue all week.  It has happened to me once before, and the solution suggested was to clear my cache, which I have done three times this week, and it has not helped.  This is significantly slowing down my ability to work and is very frustrating.  Any updates on the situation would be much appreciated.

Thank you,

Simon

Hi Nancy,

Thank you very much for replying.  It's really hard to believe that Dropbox is actually working on resolving this major issue because no one reaches out to give updates (I keep having to post here).  But I really appreciate your message; thank you.

Nancy 

Megan 

Walter 

I'm sorry you're having the same issue, Simon.  It's apparently a known Dropbox issue that the engineering team "is working on."

I tried reaching out to Dropbox Support via Twitter yesterday and they just keep saying the same thing, that the team is working on it.  It's very frustrating.  I heard from John today (the specialist) who requested further information, but still no resolution.

SimonK89 

hahamarmite 

Nancy 

Megan 

Walter 

I'm not sure why someone changed the heading to "search function back to how it was," because this is NOT the case.  The problem is still ongoing.  See the ticket number previously mentioned.  Thank you.

Nancy 

Megan 

Walter