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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
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- Updated to 364.2.4 yesterday. So far the floating side bar elements seems fixed. But the file I saved to Dbx today is missing all the images. Also is there a way to turn off the automatically added Dbx header? It ruins line breaks. So I guess I do need a ticket opened. Thanks!
I tried to test various websites and articles to see which fail to render correctly. Please bear with me.
1. I have noticed the new 2-line header at the top of every saved file on Dbx that gives the article title with Saved to Dropbox and the date and timestamp is pushing the linebreaks of the whole article to be incorrect. See attached screenshot Dbx header changes line breaks.jpg
2. I think the Dbx header is also involved in articles where elements cover the text by being pushed down. See Cnet article covered.jpg
3. Some sites really break with Dbx now. See Sidebar and header obscure on Epicurious.jpg This happens with every recipe saved from that site. Interestingly, it happens even if I Request Desktop Site or choose to display in Reader view. It will appear white text on black with images stripped on my phone but still save exactly as this file appears. See linzer tart dbx error and ribeye recipe dbx error
4. Non-recipes also have sidebar elements obscuring text as well as the line break problem. See pocket articles obscure and line break.jpg
- Jay
Dropbox Community Moderator
Yes, screenshots showing the PDF as it appears on a desktop machine would be great.
- Yes text within the main column overlaps and sidebar elements obscure the main column of text. I can upload other screengrabs that highlight one or the other, if you like.
- No difference after clearing cache. I tried several different webpages in Safari. Ones with sidebars continue to have those elements (graphics and text) obscuring the main column of text. But even text only pages are saving with different margins than the webpage has, resulting in words cutting off on each line or wrapping the final letter of a word onto a new line.
I don't know if this is new, but I tried saving articles from several newspaper apps (Denver Post, Reuters, AP News, Anchorage Daily) and also a simple post from a Mastodon social media app. They all have no option for save as PDF, just the pair of unusable files. This is not usually a problem so long as I can open an article in Safari and save it to a legible PDF from that. But thought you might want to know.
thanks in advance - Lisa - Megan
No worries at all, vesuvana. No need to download a different browser.
Just to identify if this is something caused by Dropbox, the new OS or Safari, would you be able to access your Dropbox app, visit the settings of your account, and clear your cache?
Let's see if that makes a difference.
- When I open a webpage in Firefox on my iPhone it won't let me save to Dbx as a PDF. It only uploads a tiny .txt file and a link file without preview. I tried with multiple websites and couldn't find one that was seen as a PDF or gave me an option to Save as PDF when I chose Share/Save to Dropbox.
I always use Safari because Firefox is always problematic. Is there a different specific browser you'd like me to try? I'll install it to try. - Megan
Hey vesuvana, thanks for the screenshots!
You mentioned that this happens when you try to save content from Safari.
Just as a test, and to exclude this being a browser-specific issue, would you mind trying a different browser too, to see if you'll get the same response?
