We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
Replies have been turned off for this discussion
- For me at least it is saving a html version of the page to a PDF. Previously it saved the reader view if you were using that version in Safari. You can save a reader view as a PDF to files but I can’t save anything except the html version as a PDF to Dropbox.
- Sam DBX
Community Manager
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
- Thanks for the quick fix. I haven’t checked out all possible situations but works so far.
Not entirely solved.
I updated to DB v. 362.7.4. I find that I can now open a URL and choose Share/Save to Dropbox or tap Drop Box icon. That works, and saves to my chosen Dropbox folder.
If, however, the website URL has a pdf attachment, and I launch the attachment in Safari, I can't do the same thing. Share/Save to Dropbox or tapping the Dropbox icon saves only a useless .html--not the pdf file itself. However, the dropdown option Save to Files does appear, and if I select that, I can save to my ipad or iphone file, and there I've integrated Dropbox. So to that extent, I can save pdf's to Dropbox.
- Thanks for the fix. Just updated and worked like a charm. Why to go Dropbox.
Problem resolved.
Thank you Dropbox for resolving this issue. I was very happy to see that with the latest version of the Dropbox app that was available in the iOS App Store, the issue is now fixed. I tested it and was able to save PDFs right from the Safari browser to the Dropbox app.
it is resolved with the newest update of dropbox on my iphone 15 pro ! THANKS !
- I don’t know why it is resolved for some but not all. After updating the Dropbox app today I was able to save several pages by selecting the Dropbox app. Initially I thought I did not get the text “Save to Dropbox” to work. I went back and try selecting the option save as .pdf and the text option works also. This is the same option you have to select to save it to Files.
I cannot reproduce that. It has not been resolved.
