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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
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I'm trying to save a file to Dropbox using the 'share' button in Safari. I've done the following.
- Make sure I can access my files via the Dropbox app
- Make sure Dropbox is turned on in Files.app
Both work (although I did have to turn on Dropbox in Files.app, but I could always see them in the Dropbox app.
The symptom is that I get a "Couldn't save content. Please check your internet connection and refresh the page" error.
I've rebooted the iPad twice and signed out of, then back into Dropbox twice on the iPad. I have a Dropbox Plus account.
- Updated to 364.2.4 yesterday. So far the floating side bar elements seems fixed. But the file I saved to Dbx today is missing all the images. Also is there a way to turn off the automatically added Dbx header? It ruins line breaks. So I guess I do need a ticket opened. Thanks!
I tried to test various websites and articles to see which fail to render correctly. Please bear with me.
1. I have noticed the new 2-line header at the top of every saved file on Dbx that gives the article title with Saved to Dropbox and the date and timestamp is pushing the linebreaks of the whole article to be incorrect. See attached screenshot Dbx header changes line breaks.jpg
2. I think the Dbx header is also involved in articles where elements cover the text by being pushed down. See Cnet article covered.jpg
3. Some sites really break with Dbx now. See Sidebar and header obscure on Epicurious.jpg This happens with every recipe saved from that site. Interestingly, it happens even if I Request Desktop Site or choose to display in Reader view. It will appear white text on black with images stripped on my phone but still save exactly as this file appears. See linzer tart dbx error and ribeye recipe dbx error
4. Non-recipes also have sidebar elements obscuring text as well as the line break problem. See pocket articles obscure and line break.jpg
- Jay
Dropbox Community Moderator
Yes, screenshots showing the PDF as it appears on a desktop machine would be great.
- Yes text within the main column overlaps and sidebar elements obscure the main column of text. I can upload other screengrabs that highlight one or the other, if you like.
