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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
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Hi Megan
Thanks for responding. I believe the error message problem was resolved after upgrading Dropbox per Sam DBX's directions on Feb 7. I did not have an Option to Save as Reader PDF with that upgrade. There must have been a dot upgrade afterwards that added that feature. This problem started with that upgrade. Or there is also a possibility is related to the iOS upgrade from 17.3 to 17.3.1, which I did a few days ago.
Below is a photo of the new problem of sidebar and text overlapping. You were right- I had to use the web interface to upload it. This display problem happens when trying to save on iOS 17.3.1 to Dbx 362.7.4. It happens when trying to save a webpage from Safari, a Reader view webpage from Safari or a webpage saved via Pocket. Any thoughts would be great. thanks!
- Megan
Dropbox Community Moderator
Hey vesuvana, I hope you're doing well!
A screenshot would definitely be most helpful.
You should be able to click the camera-like icon
and attach it here. However, in some cases you might need to use a desktop to do that, or at least the desktop version on your browser while using your mobile. Also, when did this start happening?
Keep me posted!
- I just noticed that whether I choose Automatic or Reader PDF when saving from Safari or Pocket on iOS 17.3.1, to Dbx 362.7.4 I get text and sidebar elements overlapping, which makes the document unreadable. This happens whether I am trying to save to Dbx as a regular webpage or from black and white Reader view. I have a photo example but I can't see how to attach it to this post.
So the initial error message/ inability to save from Safari, which was briefly fixed, has been replaced with another problem for me.
thx "Save to Files" has never worked very well at all in IoS for file exploring the "save to" destination - not your fault - but that is why this bug is an important fix
- Yes saving to files has always worked. This does not allow me to save a reader view to Dropbox. I do not want to have to save things to two different systems.
- Hannah
Everyone experiencing this behavior, you should be able to use "Save to Files", when choosing a "Reader PDF", which, using the File Provider, will save just the .pdf, as a workaround.
I have this same error. I have 362.7 running and IoS 17.3. cannot save pdfs in Safari to DropBox. "couldnt save your content" error...
- Yes it was upgraded when I replied previously. Before the iOS17 update you were able to save PDFs of the pages as seen in reader view. A black background with white text. No ads, only the text of the page. Now you can save the page but it is saved as it would be seen if it was not in reader view. I am saving the page while looking at it in reader view. Before the last Dropbox update you could not save the page at all. Now you can save the page, but not as you see it in reader view. Now you get a saved version with all the ads and blank white spaces. Just like if you printed a web page years ago before reader view was invented.
The problem is solved. Thank you!
I’m still having the same problem. Please can this be resolved?
