Error 500 when trying open shared links

Yes, I created it.

Can you help?

No worries, let's try to solve this together. 

Are you only getting errors for this shared link, or for any other new shared links on your account? 

Is the link to a file or folder on your account?

Still getting this error and people i'm sending links to are also getting it

It could be caused by a plugin or an extension then originalemanuel - have you tried disabling them one by one to see which one is the culprit? 

As for you Anglo Team, could you clarify if you're getting the same results on an incognito window as well? There was an issue affecting the website yesterday, so these reports might be related to that. 

Multiple members of my work team are having the same problem in Safari. Seems to be mostly mp4 and mov files that are affected but we are unable to access any of them for more than a split second.

Hi Walter,

yes I tried that, same result.

It works now in Chrome and Edge after deleting the cookies (cache clearing did not suffice), but Firefox is still broken.

In Firefox what happens is:

- I clear all Browser Data and disable all extensions

- I load the Link with the video: it works fine

- I accept all cookies, reload the page: it works fine

- I login with my credentials, reload the page: I get the error

I'm experiencing the same problem, the odd thing is the normal page will appear for 1 second but then it will immediately change into this same error screen.

Happening on both my files and files uploaded by other people and then shared to me.

To update the above, I've tried Safari and Chrome with the same issue occurring. Have cleared history and cache and it's made no difference. These are shared links. 

Hi Jay,

Thanks for the message and help. 

This is the eg. of a link to a mp4 file that used to work

[Removed as per Community Guidelines]

but now none of links that I create by setting SHARE option to mp4 works. And I tried it in different folders. 

But if I use a link to e.g. PDF file, then it will open with no problem. 

I thought that my space limit was too small, so I deleted a number of large mp4 videos but this didn't help either.

So I am in the dark as to what happened?

Rgds

Ollie

I tried this link again in the previous message and it failed same as before, so this is solid. I hope it will also fail when you try it as then you can make more sense out of it. Let me know.

And below is a screenshot of the message that appears when link is executed.