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Mumdoesthewashing
1 month agoNew member | Level 2
Error on switching back to available offline sync option
I am on MacbookPro M1 2020, running Tahoe 26.1.
I have set the settings in Dropbox Admin to offline is enabled, my personal account is fine but my business account, for which I am admin will not let me switch and gives me "Failed to save. Please ensure the Dropbox system extension is enabled for your account." error.
19 Replies
- vanzeller1 month agoNew member | Level 2
Hi yes the issue persists on firefox, safari and Brave. See attachments for Firefox and Safari. I am on the basic free plan.
- Walter1 month ago
Dropbox Community Moderator
Sorry to jump in here, but if you get the same results on other browsers as well, can you clarify what Dropbox plan you are on at the moment vanzeller?
- vanzeller1 month agoNew member | Level 2
Yeah that's my problem, it's not there, see screenshot!
- Jay1 month ago
Dropbox Community Moderator
It should be at the bottom of the General settings which was linked previously.

If you're not seeing the option there, could you take a screenshot of that section?
- vanzeller1 month agoNew member | Level 2
Hi Jay. That link takes me to the personal account settings. I don't find any setting labelled "dropbox system extension". Is it under any of the sub-menus (General, Security, Notifications, Apps, Branding, Refer a friend, Privacy, Sharing)? Or is it under another settings menu? Please clarify thanks
- Jay1 month ago
Dropbox Community Moderator
HI vanzeller, could you check if the Dropbox system extension is enabled on this page when logged into your Dropbox account?
- vanzeller1 month agoNew member | Level 2
Hi I am facing the same issue. I want all files to be stored locally at all times and synchronized as changes occur. When I activate "Available offline", I get the same error as the user above.
I ahve rebooted several times. I am the admin of the machine. Full disk access is granted to dropbox. OS and app are up to date. Macbook air m4. MacOS Tahoe 26.2; Dropbox version v240.4.8493.
Please advise. Thanks
- Nancy1 month ago
Dropbox Community Moderator
Hey Mumdoesthewashing! Are you still having issues when trying to make files available offline on your Dropbox team account?
Let us know, if you need any further help.
- Walter1 month ago
Dropbox Community Moderator
Hey Mumdoesthewashing - sorry to hear you're having issues with this.
Can you please clarify if this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app?
If it does, you can try reinstalling the app and let us know how it goes.
Thanks!
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