Error on switching back to available offline sync option

Hi, the menu has changed in the latest macos, I suspect - the item you mentioned is not there. However I found it under Login items & extensions > Extensions. I attached another screenshot. Is that it?

I tried activating that slider, but for some reason when I open that menu item again its again turned off. I turned it on multiple times and when checking again it is always turned off. Furthermore, right after turning it on, nothing happens and I also cannot change the files to be available online.

Do you have any other programs running on your machine that could be preventing the Dropbox extension from working?

Hi, the menu has changed in the latest macos, I suspect - the item you mentioned is not there. However I found it under Login items & extensions > Extensions. I attached another screenshot. Is that it?

I tried activating that slider, but for some reason when I open that menu item again its again turned off. I turned it on multiple times and when checking again it is always turned off. Furthermore, right after turning it on, nothing happens and I also cannot change the files to be available online. 

It's a brand new computer. You can see on the screenshots what is running: a browser window, dropbox and onedrive. Everything else is part of the OS. 

Thanks for the update. In order to start from scratch again, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Jay, I can try but be advised that these instructions were last updated on August 2025 and macOS tahoe came out in Sept. 2025. Therefore any changes related to Tahoe (for example paths) will not be correct. 

Please confirm that I should run the terminal commands listed on that page if I am running macOS tahoe. Thanks.

There shouldn't be any differences in Terminal commands when you're running a newer version of Mac OS. 

Just note that if you have the Dropbox folder in a custom location that you amend the commands as noted at the bottom of the article.

Thanks Jay, reinstalling appears to have solved my problem!

Hey vanzeller!

Happy to see that your issue is now resolved! 

Have a lovely weekend ahead,enjoy! 😊