Forum Discussion

Mumdoesthewashing's avatar
Mumdoesthewashing
New member | Level 2
2 days ago

Error on switching back to available offline sync option

I am on MacbookPro M1 2020, running Tahoe 26.1.
I have set the settings in Dropbox Admin to offline is enabled, my personal account is fine but my business account, for which I am admin will not let me switch and gives me "Failed to save. Please ensure the Dropbox system extension is enabled for your account." error.

desktop
Mac
sync

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 days ago

    Hey Mumdoesthewashing - sorry to hear you're having issues with this.

    Can you please clarify if this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app?

    If it does, you can try reinstalling the app and let us know how it goes.

    Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!